ERIC STETSON

Eric Stetson, PMP

ericStetson@stetnet.com

21 Green Hills Road

East Brunswick, New Jersey 08816

(732) 718-2236

SENIOR INFORMATION TECHNOLOGY MANAGER

IT Project Management / Software Application, Design & Development / Life Cycle Management
Content Management / Training / Process Improvement / Systems Architecture
International / Data Security / Technical Support

Maximized operational profitability, efficiency by utilizing solid IT background and business acumen to improve productivity and quality of global IT service delivery. Extremely effective communicator with persuasive negotiation skills and strong consensus building abilities. Strong entrepreneurial spirit, driving out-of-box problem solving initiatives.

Accomplished life cycle manager with extensive project management, transforming concepts into completed projects. Assertive professional with advanced technical skills and passion for resolving complex problems and business challenges through innovation. Delivered process improvements at all levels with forward thinking and strategic vision, consistently surpassing management’s goals and expectations.

Technical Skills: VB.NET 2.0, ASP.NET 2.0, PL/SQL, VB6, JAVA, AJAX, XML, HTML, JavaScript, and Unified Modeling Language 2.0 (UML). Oracle 10, and MS SQL Server 2005. MS Visual Studio 2005, MS SQL Server Developer, Websphere Studio Application Developer, TortoiseSVN, Rational Clearcase, MS Project, MS Visio, and MS PowerPoint.

Key Skills: Strategic / tactical planner and excellent problem solver. Quick to adapt. Excels in fast-paced environments. Versatile, innovative and resourceful. Exceptional team player and motivator. Superior verbal and written communication skills. Wins cooperation at all levels. Remain calm under pressure.

Career History and Highlights

Independent Consultant,StetNet Technologies, 2001 to Current. Consulting company providing technical support and guidance to nonprofit organizations, small businesses, and residential locations. Services provided include: wireless networking, PC tune-ups, Microsoft Office training, home office setups, and on call technical support. Designs and creates Websites for non-profit organizations and small businesses. Provides technical training in Basic PC/Vista, MS Word, and MS Excel though adult continuing education courses in local community. Setup of integrated home office solutions for small consulting firm and home based companies. Information Technology subcontractor for a management consulting firm.

Application Project Manager (VP), Merrill Lynch, 2001 to 2008. A $65B investment services company. Recruited to oversee MIS Project Management, Global Market Programming Support, and as Technical Lead for Broadcort Clearing Services. Led a diverse array of projects, using global resources and capital. Forged strategic partnerships and worked intimately with clients to understand business unit desires and needs. Managed teams and worked closely with prime external vendors such as IBM, Salvo Server, and Smart Money.

Chosen to lead team of internal and external programmers, accountable for day-to-day support of institutional post trade applications. Directed conversion of business requirements into technical specifications used by junior programmers during application development. Determined project scope and drafted project plans and timelines. Allocated resources as needed and monitored project progress against plan.

Improved application productivity 33%, eliminating redundancies and introduced .NET redesign. Inherited project where end users and programmers alike were dissatisfied with PTS Entitlement application. Troubleshot, evaluated focus group feedback, compressed systematic processes. Re-engineered application using .NET, streamlining production. Increased application functionality and flexibility, delivering eAccess project on-time and under budget.
Removed MLX Portal dependency, led development of platform solution to PTS Entitlement Application.
PTS entitlement was designed to support only COM object applications on MLX portal. Created new processes to support non-MLX applications, using web based services, converting to XML format. Eliminated need for separate requests for account and functional entitlements.
Reduced deployment and support costs 70% by launching a superior mainframe access tool. Organization was not satisfied with existing third-party software. Researched, evaluated, and tested emulation software. Prototyped, developed and delivered IBM HAT software solution, integrating seamlessly with existing MLX portal. Increased programmer and client satisfaction while significantly cutting costs.
Saved $100K yearly, streamlining statement delivery process from over 1-week to 4-days. Took over responsibility of a soft dollar application not meeting budget. Realized cost savings, improving logistics handling process with third party vendor. Initiated process changes and eliminated need to provide vendor bulk materials, reducing overhead $25K quarterly.
Overcame logistical bottleneck, streamlining MLX application releases process from 15 to 10 days. New portal was growing rapidly, and deployment workflow processes were inefficient. Spearheaded and wrote comprehensive business plan, restructuring resource responsibilities and project timelines. Automated logistical processes, increasing deployment efficiency. Decreased time to release software 33% and eliminated workflow delays.

Senior Technical Consultant, Ciber Customs Solutions Group, 2000 to 2001. Retained and served as Technical Lead on Merrill Lynch’s Broadcort web applications. Provided critical application support, releasing Merrill Lynch’s MLX portal.

Ensured flawless deployment of IIS Web portal across multiple IIS servers during Broadcort product launch. Company secured consulting services to provide expertise during final product development stages and launch. Prepared, developed and oversaw execution of VB Scripts ensuring identical IIS web server setting across multiple IIS servers.

Project Leader and Team Member, AT&T – Residence Billing, 1990 to 2000. An $85M global telecommunication provider. Recruited and promoted to project leadership position, developing and supporting the AT&T Long Distance Billing System. Provided on-site technical support at various data centers during the migration of customer information and data from local exchange companies to AT&T’s database. Managed three employees.

Provided critical leadership, reducing complex software deployment delays by 25%. Evaluated software deployment processes and determined over 35% of the deployment delays were caused by incorrect use of component management tool by developers. Ramped up developer training program, dramatically improving productivity 45%, leading to rapid product development and increase in market share.

Eric Stetson, PMP		ericStetson@stetnet.com

21 Green Hills Road	East Brunswick, New Jersey 08816	(732) 718-2236